Refunds & Returns

Returns Policy

The Longbow Shop Limited aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

1.1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange a return. The Longbow Shop Limited is not responsible for paying shipment costs unless faulty. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.

1.2 If any Goods you have purchased have faults when they are delivered to you, you should contact The Longbow Shop Limited within 28 days to arrange collection and return. The Longbow Shop Limited is responsible for paying shipment costs only if the goods are faulty on arrival. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

1.3 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

1.4 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to The Longbow Shop Limited within 10 days and arrange collection and return. The Longbow Shop Limited is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

1.5 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to The Longbow Shop Limited within 7 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of The Longbow Shop Limited. You are responsible for paying shipment costs if Goods are returned for this reason.

1.6 If you wish to return Goods to The Longbow Shop Limited for any of the above reasons, please contact us using the details on http://www.thelongbowshop.com to make the appropriate arrangements.

1.7 The Longbow Shop Limited reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

1.7.1 Any use or enjoyment that you may have already had out of the Goods;

1.7.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;

1.7.3 The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;

1.7.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.

1.8 Where the Goods are custom made to the order of the Customer, the Customer shall not be entitled to return the Goods and receive a refund unless the Goods are faulty. The statutory rights of the Customer are unaffected.