We try our very best to help all our customers and to deal with any issues that may arise with your purchase. Your business is important to us and while we hope you will never have a reason to complain, we understand that sometimes things can go wrong. If for any reason you are not 100% satisfied with our service please do tell us about it so we can improve and investigate. 

Please put your complaints in writing to:

The Longbow Shop Ltd
Unit 20, Price St Business Centre
Price Street, Birkenhead CH45 8JJ

Or email us from our contact page