Deliveries and Shipping

HOW MUCH WILL SHIPPING COST?
Please add items to your cart and you will see a shipping estimator. Input your details to see shipping based on your location and the chosen items.

SHIPPING COSTS
Shipping costs are an estimate and may be subject to additional charges depending on size and weight of the final parcel. We will contact you should there be any additional charges prior to despatch. If 'Collect from shop' is your only available shipping option or your shipping looks very expensive on checkout then your order may be too heavy or have too many items for our regular shipping system to calculate. We may be able reduce these costs manually. Please contact the shop on 0151 652 6653 or email info@thelongbowshop.com

SHIPPING TIMES
Shipping times are approximate and based from the day the parcel is collected from us. If you need a next day service please ring the shop before ordering.

 

UPS Standard
1-2 working days from dispatch
UPS Express Saver 1-2 working days UK from dispatch
UPS Express Saver 5-7 working days outside UK from dispatch
Royal Mail 2-3 working days UK from dispatch
Royal Mail Airmail 7-10 working days outside UK from dispatch

 

TURNAROUND
We try our best to ship all orders within 3-7 working days. During very busy periods such as Christmas this may take a little longer. If you are in a rush for your delivery please let us know by phone or email. Custom orders will be sent once we have the product and have completed our own checks and setups.

We use the following carriers to deliver our orders: Royal Mail, UPS.

Our shipping is based in Volumetric weight and is banded so you may find that adding additional items incurs no extra cost up to the next shipping band. For insurance purposes you may find that Royal Mail is not an option when adding your shipping to your order. This covers yourself as well as ourselves for anything that does go missing.

ORDER TRACKING
If you choose a none trackable service and it goes missing in transit then Royal Mail do not acknowledge this until 10 working days (UK) and 20 days (Europe) after expected delivery date and 25 days internationally. We strongly suggest you choose a signed for service. If a tracking number is applicable we will update your order with the tracking information. Please note that orders using Royal Mail services will not have tracking numbers. If an item is lost in transit please contact your local sorting office first.